1 2 Previous Next 14 Replies Latest reply on Jun 13, 2012 11:05 AM by Kelly Figueroa

    Tableau Reader: Unable to add license message

    Matt G

      Hello,

       

      Does anyone know what the possible causes

      for an "Unable to add license" message would be?

       

      I've un-installed and re-installed Tableau Reader,

      to no effect.

        • 1. Re: Tableau Reader: Unable to add license message
          guest contributor

          Matt-

           

          It's because the software isn't registered properly.  I've encountered the same problem.  Here's the deal, although the Tableau Reader is free, they still want it registered and the FlexNet Licensing model is what's causing your issue.  Let me know if you were provided a "license" file with your reader.

          • 2. Re: Tableau Reader: Unable to add license message
            Matt G

            As far as I can tell, a license file was not provided.

            • 3. Re: Tableau Reader: Unable to add license message
              Matt Morgenroth

              if you haven't already, please use Menu > Help > Contact Support to get help for this issue.

              • 4. Re: Tableau Reader: Unable to add license message
                guest contributor

                Matt -

                 

                I am having the same problem - can you help - I've used Tableau for quite some time now.

                • 5. Re: Tableau Reader: Unable to add license message
                  Caroline Bowker

                  Please contact Tableau Support by emailing support@tableausoftware.com or going main menus->Help menu->Contact Support if you still have this problem.

                  • 6. Re: Tableau Reader: Unable to add license message
                    Matt G

                    ...and if trying to run evaluation version, this error appears:

                     

                    Function flxActCommonLicSpcAddASRFromBuffer returned error 50012, 88884, 13

                    • 7. Re: Tableau Reader: Unable to add license message
                      Robert Morton
                      Hi Matt G,

                      Can you tell me the Windows platform you are using? We won't support Windows 7 until our soon-to-be-released v5.1 product family, so perhaps this is the root of the problem. The specific error message you posted indicates that your Trusted Storage (the Flexera term for the repository of licenses) is corrupted. This may mean that another possible issue is with broader system corruption, for example if your machine restarted abruptly or uncleanly. You may wish to run a full disk check / repair (reboot required), which may help you recover from this problem.

                      Another piece of information may help diagnose the problem: Do you have a file named FNPLicensingService.exe under C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher? If so, please respond with the product version number, e.g. 11.5.0.0.

                      Thanks,
                      Robert

                      • 8. Re: Tableau Reader: Unable to add license message
                        Matt G

                        Hi Robert,

                         

                        Windows XP Pro, Service Pack 3.

                         

                        Macrovision Shared? Yes.

                        File Version (on hover): 11.5.0.0

                        • 9. Re: Tableau Reader: Unable to add license message
                          Robert Morton

                          Hi Matt,

                          We will need to work in collaboration with customer support to further diagnose this and run utilities which may correct the problem.  Please contact support@tableausoftware.com

                          -Robert

                          • 10. Re: Tableau Reader: Unable to add license message
                            guest contributor

                            Hi Robert,

                             

                            I'm having the same problem as Matt G.  i.e. running Windows XP Pro and getting an "unable to add license" when I try to run the Tableau reader.

                             

                            MY OS is:  Windows XP PRo Service Pack 3

                            My FlexNet Publisher file version is:  11.7.0.0

                             

                            I'll run a disk check, but can you tell me if there's a solution from your end?

                             

                            Thanks,

                             

                            ticker

                            • 11. Re: Tableau Reader: Unable to add license message
                              guest contributor

                              Had the same problem

                              Here's a set of instructions for Windows XP Pro.

                              In two parts: part 1 may be enough.

                               

                               

                              PART 1

                              -------

                              Double click the FLEXnet folder to open it.

                               

                              Click the file with filename ending .data.

                               

                              Select Rename from the File menu, and add .old to the end of the filename (now .data.old)

                               

                              Click the file with filename ending .data_backup.001

                               

                              Select Rename from the File menu, and add .old to the end of the filename (now .data_backup.001.old)

                               

                               

                              Try relaunching Tableau

                               

                               

                              If that hasn't fixed it, you probably need to fix some file and folder permissions.

                               

                               

                              PART 2

                              --------------

                              Choose Start > Control Panel.

                               

                              Double-click Folder Options, and then click the View tab.

                               

                              Scroll to the bottom of the Advanced Settings section, and then deselect the Use Simple File Sharing (Recommended) option.

                               

                              Click OK.

                               

                              In an the Control Panel Explorer window, click the address bar, type %ALLUSERSPROFILE%\Application Data, and then press Enter.

                               

                               

                              Right-click the FLEXnet folder, and choose Properties.

                               

                              A dialog box will open titled FLEXnet Properties.

                              At the bottom of the General tab in the Attributes section, deselect the Read-Only option.

                               

                              Click Apply.

                               

                              A dialog box opens up: Confirm Attribute Changes. Click OK to close the dialog box.

                               

                              Click the Security tab.

                               

                              Make certain that Administrators and System are listed.

                              It they are, skip to [Continue] below

                              If not, click Add, and the Select Users or Groups dialog box opens up.

                              In the text box, type Administrators or System, depending on which is missing.

                              Click Check Names. An underline will appear under the word you typed.

                              Click Ok.

                               

                              [Continue]

                              In the FLEXnet Properties dialog box, select Administrators in the upper pane (Group or user names)

                              In the lower pane (Permissions), make certain that permissions for security are set to Full Control (ticks in the left hand Allow column in all rows, except Special Permissions at the bottom)

                               

                              In the FLEXnet Properties dialog box, select SYSTEM in the upper pane (Group or user names)

                              In the lower pane (Permissions), make certain that permissions for security are set to Full Control (ticks in the left hand Allow column in all rows, except Special Permissions at the bottom)

                              Click Advanced.

                               

                              Select the Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects option.

                               

                              Click the Owner tab.

                               

                              Select the Replace Owner On Subcontainers and Objects option.

                               

                              Click OK, and then click Yes in the Security dialog box.

                               

                              Click OK to close the FLEXnet Properties dialog box.

                               

                               

                               

                              Try launching Tableau again.

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