Hi,
My company want to try using Tableau Server,
I am responsible for the installation on VM:
VM spec:
Intel Xeon E5620 @2.4Ghz 2.4Ghz
16Gb RAM
64bit OS
Win Server 2008 R2 Standard
But after installation, it appear error message as attached,
need guidance, is it minimum requirement issue? or what should I do?
thanks a lot
Jonathan
Sep 2, 2019 1:36 AM
Hi Jonathan,
The good news is its most likely not minimum requirements. For a Proof of Concept (POC) environment you'd only need the following:
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All Technical Specifications | Tableau Software
There are a number of ports that need to be open for Tableau Server to function even in single standalone mode. The error message you attached hints at that but it also provides the path to the log file which really should reveal the issue:
"C:\ProgramData\Taleau\TableauServer\logs\app-install.log"
That would probably be the first place to look. You could post the error here as well as it may not be a bad idea to open a support case:
Sep 3, 2019 2:53 PM
It is a bit odd in that from your initial posting it sounds like this is a first attempt to install Tableau Server. Because the error message does match the one in this KB article though not sure if you've attempted more than one installation:
Forgot to mention in the prior post that if resources are an issue there should be a warning (possible error) message. If for example the resources meet POC but not Production there might be a warning message to that effect whereas if someone attempts an installation on a computer that does not meet POC requirements they will most likely get an error message.
In the log file see the following.
2019-09-02 10:29:27.773 +0800 main : DEBUG com.tableausoftware.tabadmin.configuration.builder.BootstrapConfigurationBuilder - System processor count = 4
2019-09-02 10:29:27.773 +0800 main : DEBUG com.tableausoftware.tabadmin.configuration.builder.BootstrapConfigurationBuilder - System memory = 16GB
Note that an environment that just meets POC won't be very fast so if the idea is to evaluate the software for how responsive it is would highly recommend more resources.
It looks like other folks have run into this issue as well:
Error During Installation of Tableau Server 2018.2.2
It might be worthwhile to spin up a fresh VM with slightly higher resources (8core - 32GB or 64GB) to see if you encounter the same error. If so, then would open a support case.
Ok, thanks for your advise, will do so with our IT department to increase server resource
