2 Replies Latest reply on May 16, 2019 7:51 AM by David Gagne

    Tableau Server Backup failure

    sudhakar reddy

      Hello Tableau Admin Experts,


      I trigger tableau server backup on daily basis . it runs fine everyday but once or twice this would fail with the below error message .




      2019-04-02 21:25:59 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Asynchronous job 219(job id) completed but wasn't successful .


      I tried searching for above error message but was lucky enough to find any.


      Please suggest what this could be if someone ever came across this kind of issues.


      Sudhakar Reddy

        • 1. Re: Tableau Server Backup failure
          Ken Flerlage

          What version of Tableau Server? What command is being used to take the backup?

          • 2. Re: Tableau Server Backup failure
            David Gagne

            I saw the same error on 2019.1.3 when the default backup directory was set to the base drive in Windows Server 2012 and 2016 (ex: E:\). To verify this was the cause, I changed the path to a subdirectory:


            tsm configuration set -k basefilepath.backuprestore -v "E:\TableauBackup"


            Restarted tsm:


            tsm pending-changes apply


            Verified the updated path:


            tsm configuration get -k basefilepath.backuprestore


            And then I re-ran the backup manually:


            tsm maintenance backup -f <backup_file> -d


            Backups seemed to work fine after that. I don't know if this applies to the original posters problem, but it may help someone else.

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