I'm sorry to hear about this experience. If you like, I would be happy to follow up on your behalf. If you could please direct message me with any support ticket numbers and I will certainly follow up for you on my end. Direct Messaging
[Program Manager - Tableau Community Forums]
Ciara did manage to trigger another email promising that the ticket had been re-escalated; it has been another 48 hours since then with no contact. I get that you are a growing company, with a lot of enterprise level customers (including me), but if you aren't staffed to handle support requests with an SLA shorter than 2 weeks that is probably something to think about.
Hi Justin, I appreciate the frustration. The team are working hard on the support cases and your ticket has been escalated, so you should hear back soon. Could you please keep us posted on the outcome?
Now that T2 has engaged, Ian has been fantastic. Still working on the issue with Ian.
Glad to hear it Justin, hopefully this gets resolved soon.
I have opened a case #05009667 a month ago and cannot get anyone to follow up - it has been a terrible experience! Please see if you can assist me with this case.
I could not DM you, as you have to follow me.
Hi Paul, thanks for the message, I'll follow now and will send you a DM. Thanks, Ciara