6 Replies Latest reply on Mar 4, 2019 8:16 AM by Michael Gillespie

    Tableau 2019-1-1 Server Update Failure

    Scott Hoffman

      While updating tableau server from 2018.3 to 2019.1.1 I received the following errors:

       

      2019-02-27 23:09:45.027 -0500 main : ERROR com.tableausoftware.tabadmin.async.AsyncJobDelegate - Poller stopped polling but asynchronous job 39 hadn't finish running. Status: Running

      2019-02-27 23:09:45.029 -0500 main : WARN  com.tableausoftware.installer.operations.AsyncJobRunner - Failed to reconnect to async job 39. Will retry.

      2019-02-27 23:09:45.036 -0500 main : ERROR com.tableausoftware.installer.UpgraderMain - Generic exception raised during installation.

      java.lang.RuntimeException: Failed to run async job during installer operation.

      at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:72)

      at com.tableausoftware.installer.operations.PostUpgradeOperation.perform(PostUpgradeOperation.java:67)

      at com.tableausoftware.installer.AbstractOperationRunner.run(AbstractOperationRunner.java:177)

      at com.tableausoftware.installer.AbstractOperationRunner.runInstance(AbstractOperationRunner.java:115)

      at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:102)

      at com.tableausoftware.installer.AbstractOperationRunner.execute(AbstractOperationRunner.java:56)

      at com.tableausoftware.installer.UpgraderMain.execute(UpgraderMain.java:248)

      at com.tableausoftware.installer.UpgraderMain.main(UpgraderMain.java:255)

      Caused by: com.tableausoftware.commandline.commons.NonReportableException

      at com.tableausoftware.tabadmin.async.AsyncJobDelegate.execute(AsyncJobDelegate.java:132)

      at com.tableausoftware.installer.operations.AsyncJobRunner.lambda$reconnectToJob$1(AsyncJobRunner.java:91)

      at net.jodah.failsafe.Functions$10.call(Functions.java:252)

      at net.jodah.failsafe.SyncFailsafe.call(SyncFailsafe.java:145)

      at net.jodah.failsafe.SyncFailsafe.run(SyncFailsafe.java:81)

      at com.tableausoftware.installer.operations.AsyncJobRunner.reconnectToJob(AsyncJobRunner.java:91)

      at com.tableausoftware.installer.operations.AsyncJobRunner.run(AsyncJobRunner.java:70)

      ... 7 more

       

      When trying to restart I got:

       

      2019-02-28 08:34:10.253 -0500 main : INFO  com.tableausoftware.installer.operations.ValidateTableauServerProductVersionChange - Validating the product version change.

      2019-02-28 08:34:10.253 -0500 main : ERROR com.tableausoftware.installer.UpgraderMain - InstallerException raised during installation.

      com.tableausoftware.installer.InstallerException: Tableau Server 20191.19.0215.0259 is already installed.

       

      I then uninstalled 2019.1.1 from the control pannel and am now unable to get TSM to come up.  I still have 2018.3 installed and when I try to install 2019.1.1 again I get a pop that I already have this version of tableau server installed and I am not sure where to go from here.

       

      I attached the log.

       

      Thanks,

      Scott