1 2 Previous Next 15 Replies Latest reply on Apr 21, 2020 2:51 AM by Lea Katrina Ayuno

    Issue sending email subscriptions from Gmail using TSM

    Jeff Maze

      We recently upgraded from Tableau Server 2018.1 to 2018.3 which broke our ability to send email subscriptions.  We use G-Suite as our SMTP.  Previously under 2018.1 this worked fine by enabling the 'Enable TLS' check box.  However we have come to find out from Tableau Support that they no longer support that functionality starting in 2018.2.  We have setup our subscriptions in TSM for accessing Gmail but are getting a couple of different errors.  If we try using port 587 (TLS) we get an error stating "Must issue a STARTTLS command first".  If we try using port 465 (SSL) we get an error stating "Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1".  We did update Gmail to allow less secure apps access as well.


      Also wanted to add we have gone into Gmail and 'allowed less secure apps' access which didn't help either.


      Has anyone been able to successfully send subscription emails using 2018.2 or above via Gmail?

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