1 Reply Latest reply on Feb 22, 2019 2:56 PM by Patrick Van Der Hyde

    Tableau Server 2018.3 Installation Error

    Graham Lloyd

      Hi there

       

      I'm performing an upgrade from Tableau Server 9.1 to 2018.3 in a test Windows 2012 R2 environment. I've uninstalled 9.1 after taking a backup of the content library and also performed a reboot.

       

      When I run the install of 2018.3 I get the following warning in a dialog when TSM is installing

       

      "WARNING: The server may not have started properly. Part of the installer exited with error code: (10). Check the logs:

      C:\ProgramData\Tableau\Tableau Server\logs\app-install.log

      for more information"

       

      I then get an error when an attempt is made to start the service

      "Tableau Server initialization failed."

       

      I checked the log and the following error is raised:

      2019-02-11 16:29:54.398 +1100 main : ERROR com.tableausoftware.installer.InstallerMain - Generic exception raised during installation.

      com.tableau.crypto.exception.UnencryptedSecretException@5d03df76[property=jdbc.password]

       

      I also check the Event log and spotted the following errors in the set up list

       

      Windows Event - Setup

      Windows update  could not be installed because of error 2359302 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows8.1-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2149842967 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows8-RT-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2149842967 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows6.1-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2359302 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows8.1-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2149842967 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows8-RT-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2149842967 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows6.1-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2359302 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows8.1-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2149842967 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows8-RT-KB2999226-x64.msu" /quiet /norestart")

      Windows update  could not be installed because of error 2149842967 "" (Command line: ""wusa.exe"  "C:\Program Files\Tableau\Tableau Server\install\Windows6.1-KB2999226-x64.msu" /quiet /norestart")