I am attempting to upgrade from 10.1 straight into 2018.2 or 2018.3 , very ambitious I agree. I have hit a brick wall the 2 times I attempted it. Let me know if anyone has attempted this successfully.
Am doing a 3 node cluster, without HA .
Is this possible anyway?
I rolled back to 10.1, am planning to start again by going into 10.5 then 2018.1 then 2018.3.
If you have problems during upgrade directly to 2018.2.2 or 2018.3,
please post your error screenshot here.
So I can guide you as I can.
Sorry I was not clear before.
- I was trying to upgrade from version 10.1 to 2018.2, then I also tried 2018.3
- I followed the upgrade instruction which includes Uninstalling the previous version as per the Instruction in the tableau KB
- Setup did not complete the error below
"WARNING: The server may not have started properly. Part of the installer exited with error code: (10). Check the logs: C:\ProgramData\Tableau\Tableau Server\logs\app-install.log for more information."
Am just thinking allowed if I have to upgrade to the nearest versions firts as i work my way to 2018.3. Am also trying to check with the folks here is anyone is aware of any other pre conditions either official or unofficial) to abide by before upgrade to 2018.2 , 2018.3
BTW Fresh install for 2018.3 works well but I cannot restore my backup from version 10.1.
My other question is ... can you restore 10.1 backup in 2018.2 Server?
So you are now using 2018.3 then its good.
I encounter the error code 10 a lot of times, one solution that works for me is to create
another local administrator account and use that account to install the Tableau Server.
Maybe some conflict occurs or existing files or setting that has not been deleted on the previous account. You can try creating new local admin account.
For your backup, tableau says you can restore your old version backup to newer version backup. But I experience it also myself that my custom backup using tabadmin cannot be restored. So, the most backup that can be restored is the backup that was created before you uninstall the old version. The uninstaller creates a backup file in C:\ProgramData\Tableau\Tableau Server folder (somewhere there) and that backup can be restored succesfuly, Now, my question for you,
do you have the backup that was created by the uninstaller before you remove it? If you have
try to restore it.
I experimented by just installing fresh 2018.3 to check if the package is ok and it installed successfully. However because I cannot restore any of the old backups I rolled back to 10.1 to avoid production impact.
1. Backup created during uninstall does not restore in either 2018.2 or 2018.3.
2. Upgrade from 10.1 to 2018.2 or 2018.3 using the special upgrade steps given by tableau does not work
Am just thinking aloud if I need to move the baby steps 10.1 -> 10.2 , 10.2 -> 10.5 then 10.5 - > 2018.1 , 2018.1 - > 2018.3 (Final destination)
Am also asking around here if anyone has tried what am thinking of doing and reached the promised land.
Am back to 10.1 for now and will be attempting again this coming weekend.
You can try your theory if you want.
2018.3 will just entirely uninstall and remove your 10.2,10.5 and 2018.1 settings and upgrade steps you made from the beginning
In the end you will just need to restore the backup file.
You can try to read Upgrade from Tableau Server 2018.1 or earlier to Tableau Server with TSM - Tableau.
Since restore from 10.1 Backup already failed, I want to:
- Upgrade to 2018.1.
- Back it up manually using tabadmin
- Backup also during the uninstall process
- Attempt Upgrade to 2018.2 or 2018.3 IF it works fine then I start planning my vacation, ELSE:
- Do fresh (say like bare metal install) for 2018.2 or 2018.3.
- Attempt Restore from the backup of manual tabadmin backup for 2018.1 or backup from the uninstall process of 2018.1. IF it works fine then I start planning my vacation, ELSE
- Clean Server of all Traces of 2018.2 / 2018.3.
- Roll back to the last working version
- Wait and hope for a miracle in the next versions
That is all the hands I can play for now
Doing the "baby steps" process is a huge waste of your time and shouldn't be necessary. Your Plan C should really be your Plan A: Contact Tableau Support!
I did move my DR Cluster to 2018.1 and will be doing the same to my PRD this coming weekend. The TSM (2018.2, 2018.3) is a piped dream for now.
I will wrestle the 2018.3 another day. Vacation is calling my name.
2 of 2 people found this helpful
Thanks, this helped me, but with one slight modification. We tried and failed several times to upgrade from 2018.2 to 2018.3 (error usually on "Waiting for upgraded TSM services to start" ).
So, we decided to stop Tableau Server (from TSM web) before starting the upgrade process. It worked! So, although it implied more "planned" downtime, it definitely saved us a lot of "unplanned" one.
Even my installation is stuck at Step6 for about 45 minutes now. How did you recover from this?
Did you follow the steps? Can you post a screenshot of your
services list? are you using local administrator account?
We are trying to upgrade from 2018.1 to 2018.3. Followed your steps and uninstalled the existing version, removed the Environment variables. Modified the services LogOn as suggested.
Started the installation process and currently the initializing process stopped at Step6 for almost 1 hour. Is this normal behaviour? PFA, the screenshots of the setup status and also the Tableau services running.
Please let us know how this issue can be resolved. Thanks.
Did you try to use a ccleaner application after the installation of 2018.1?
Our DevOps team did not approve installing 3rd party applications because of security risks.
Please let me know if there is any manual step that I can do as an alternative to this.