9 Replies Latest reply on Dec 30, 2018 10:23 PM by mudassar.hussain.1

Tableau Server Installation Error

mudassar.hussain.1 Oct 29, 2018 4:09 AM

Hi Guys,
I have been installing the Tableau Server 2018-2-2 . I have got the Error in the End of the installation :
"The server may not have started properly.part of the installer

exited with error code : (10). Check the log."

I am new to this unable to find the cause. Please help me.

NOTE : I have attached the Log file.
Thanks

app-install.log.zip 6.9 KB

1. Re: Tableau Server Installation Error

kbj3030 Oct 29, 2018 4:22 AM (in response to mudassar.hussain.1)

Hey Mudassar,

Which version are you trying to install?
Can you please little background on your hardware sizing?
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2. Re: Tableau Server Installation Error

mudassar.hussain.1 Oct 29, 2018 4:33 AM (in response to kbj3030)

Hi @Trinadha
Thanks for you prompt reply.
I am using "Tableau Server-64bit- 2018-2-2"
Processor : intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
RAM : 8.00
System Type : 64-bit OS.
Thanks
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3. Re: Tableau Server Installation Error

mike cheng Oct 29, 2018 6:43 PM (in response to mudassar.hussain.1)

is this help?
https://kb.tableau.com/articles/issue/tableau-server-2018-2-install-fails-when-using-a-domain-account-starting-with-the-…
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4. Re: Tableau Server Installation Error

mudassar.hussain.1 Oct 29, 2018 10:20 PM (in response to mike cheng)

@Mike Thanks for the reply.
I am already using 2018-2-2 version. I will try Option 2.
Option 2 : "This behavior is caused by a known issue, ID 807662, which causes Setup to improperly interpret the "\u" portion of the domain\username as a Unicode escape. The issue has been corrected in Tableau Server 2018.2.2 and later".
is this mean, i need to change the username or email which i was used to download the desktop version of tableau ?
Thanks
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5. Re: Tableau Server Installation Error

mudassar.hussain.1 Oct 31, 2018 5:36 AM (in response to mudassar.hussain.1)

Hi Guys,
Issue is resolved. Actually you need to off the firewall and full right to Drive in which tableau server installing.
Thanks
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6. Re: Tableau Server Installation Error

mike cheng Nov 5, 2018 6:57 PM (in response to mudassar.hussain.1)

"full right to drive" means you cannot use the default windows account but need a run as user account when you install?
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7. Re: Tableau Server Installation Error

mudassar.hussain.1 Nov 8, 2018 2:22 AM (in response to mike cheng)

Yes! In my Case. I think if we run the setup by "Run By Administrator" it will work.
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8. Re: Tableau Server Installation Error

Kumar Guntupalli Dec 29, 2018 11:23 AM (in response to mudassar.hussain.1)

Hi,

I am facing the same issue Muddasar. I logged in a user who is a local admin to the system and I ran the server installer as Run as Administrator. Can you please elaborate more on how you have given the full rights to the drive where you installed the tableau server and which folders do we need to give the full access. Anyhow, I will turn off the firewall.

Please let me know if you need anything else.
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9. Re: Tableau Server Installation Error

mudassar.hussain.1 Dec 30, 2018 10:23 PM (in response to Kumar Guntupalli)

Hi Kumar,
Please make sure your Administrator User have full right. like below :

Thanks,
Mudassar Hussain
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