7 Replies Latest reply on Nov 8, 2018 2:22 AM by mudassar.hussain.1

Tableau Server Installation Error

mudassar.hussain.1 Oct 29, 2018 4:09 AM

Hi Guys,
I have been installing the Tableau Server 2018-2-2 . I have got the Error in the End of the installation :
"The server may not have started properly.part of the installer

exited with error code : (10). Check the log."

I am new to this unable to find the cause. Please help me.

NOTE : I have attached the Log file.
Thanks

app-install.log.zip 6.9 KB

1. Re: Tableau Server Installation Error

kbj3030 Oct 29, 2018 4:22 AM (in response to mudassar.hussain.1)

Hey Mudassar,

Which version are you trying to install?
Can you please little background on your hardware sizing?
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2. Re: Tableau Server Installation Error

mudassar.hussain.1 Oct 29, 2018 4:33 AM (in response to kbj3030)

Hi @Trinadha
Thanks for you prompt reply.
I am using "Tableau Server-64bit- 2018-2-2"
Processor : intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
RAM : 8.00
System Type : 64-bit OS.
Thanks
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3. Re: Tableau Server Installation Error

mike cheng Oct 29, 2018 6:43 PM (in response to mudassar.hussain.1)

is this help?
https://kb.tableau.com/articles/issue/tableau-server-2018-2-install-fails-when-using-a-domain-account-starting-with-the-…
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4. Re: Tableau Server Installation Error

mudassar.hussain.1 Oct 29, 2018 10:20 PM (in response to mike cheng)

@Mike Thanks for the reply.
I am already using 2018-2-2 version. I will try Option 2.
Option 2 : "This behavior is caused by a known issue, ID 807662, which causes Setup to improperly interpret the "\u" portion of the domain\username as a Unicode escape. The issue has been corrected in Tableau Server 2018.2.2 and later".
is this mean, i need to change the username or email which i was used to download the desktop version of tableau ?
Thanks
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5. Re: Tableau Server Installation Error

mudassar.hussain.1 Oct 31, 2018 5:36 AM (in response to mudassar.hussain.1)

Hi Guys,
Issue is resolved. Actually you need to off the firewall and full right to Drive in which tableau server installing.
Thanks
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6. Re: Tableau Server Installation Error

mike cheng Nov 5, 2018 6:57 PM (in response to mudassar.hussain.1)

"full right to drive" means you cannot use the default windows account but need a run as user account when you install?
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7. Re: Tableau Server Installation Error

mudassar.hussain.1 Nov 8, 2018 2:22 AM (in response to mike cheng)

Yes! In my Case. I think if we run the setup by "Run By Administrator" it will work.
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