2 Replies Latest reply on Oct 17, 2018 2:46 AM by Duncan J

    Error: An error occurred while communicating with the data source...

    Duncan J



      When I am trying to load my data I get the following error:


      An error occurred while communicating with the data source.


      Bad Connection: Tableau could not connect to the data source. The error may need to be resolved through local configuration changes on the Tableau side.

      Tableau has encountered an error while trying to load a spatial file.


      It is recommended that you include the supporting .prj file. Tableau might not recognize the datum definition for some datasets, even with spatial reference information included. Since Tableau assumes the underlying data is in WGS84, some coordinates might be reported as "out of range" for projected data, or a coordinate transformation failure might occur.


      • The site states that the data already has been converted to WGS84. 
      • When I unzip the .prj file is present.


      The data is a shapefile of the main roads in the Netherlands, it can be found in the attachment. Does anyone know how to solve this?


      Thanks in advance!