- Did u try running a repair installation ?
- Did u check the tableau desktop logs to find any error?
i suggest as a last alternative to Raise a ticket with tableau support if nothing works.
This issue is often encountered when users have the Anaconda software package installed on their machines. Anaconda uses Qt platform.
The error typically is displayed when QT package is on a older version than the one included in Tableau Desktop, which causes this compatibility issue.
Some cases I reviewed were resolved by upgrading the QT platform version with conda prompt to 5.7.0.
As far as I know, QT included in Tableau Desktop 2018.1.1 is version 5.7.0.
If the description above apply to your case, I recommend to upgrade the the QT platform version with conda prompt to 5.7.0.
Another possible troubleshooting step is to clean reinstall Tableau Desktop on your machine.
You may wish to attempt first attempt to update QT and then reinstall Tableau Desktop as documented in the article below.
Hope this help
May I know how do I update the QT??
I did a clean reinstall and it worked. Thank you so much!!
It has been resolved after a clean reinstall. Really appreciate your help!!