Hi Matthew,

As this is a recurring issue what I suggest is the following:

• check the extract logs to see the reason for extract failure or u can find the reason in server logs

Extract Refresh Logs

• run a repair of tableau desktop client software in your desktop or laptop and see if the workbook gets fixed
• uninstall and reinstall tableau desktop client and see if it works
• ** higher version of desktop

if you have  latest version of tableau desktop on different machine or same machine(side by side install)  i suggest to open this twbx file in higher version and then save a copy of higher version and check workbook post the extract refreshes.

probably try trial version without activating and see if this helps out.

Can i have TWO versions of Tableau Desktop on two machines using ONE product key?

• contacting tableau support (if nothing seems to helping in your case)

hope it helps.

BR,

bharat