3 Replies Latest reply on May 7, 2018 8:19 PM by kumar bharat

Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

Vineeth Nair May 4, 2018 7:57 AM

Hi,

Has anyone been facing issues with dashboards on Tableau Server which uses Google Sheet as one of the data sources? I have at least 3 dashboards with views missing for those using Google Sheet as data source.

I found a know issue related to Google Analytics API (Issue ID 630786), but nothing related directly to Google Sheets.

The wierd part is the dashboards work fine on Tableau Desktop. Both server and desktop are 10.5.

Any ideas what's going on?

Thanks,

Vineeth

1. Re: Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

kumar bharat May 7, 2018 2:49 AM (in response to Vineeth Nair)
Hi Vineeth,
Did you check if the portal number is configured properly on tableau server?
Errors: "Google Analytics returned empty page" or "An unknown error related to remote content was detected (500)" When R…
does the user id have sufficient privileges to refresh the source on server?
http://biinsight.com/publishing-a-google-analytics-data-source-or-a-workbook-linked-to-a-google-analytics-data-source-in…
you can raise a support ticket with tableau support
BR,
bharat
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2. Re: Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

Vineeth Nair May 7, 2018 7:27 AM (in response to kumar bharat)

Hi Kumar,

Thank you for the references. I am not sure how much impact Google Analytics API has on Google Sheets, but the dashboards which are having load problems were working fine for the past 3 months at least.

Yes, raising a ticket is my next step. Just wanted to know if someone has faced this problem and already found a solution.
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3. Re: Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

kumar bharat May 7, 2018 8:19 PM (in response to Vineeth Nair)

Hi Vineeth,
Was my reply useful to you?
Please mark it as helpful or useful in case it was helpful.
BR,
bharat
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Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

1. Re: Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

2. Re: Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

3. Re: Dashboards published on Tableau Server with Google Sheet data sources does not load and/or refresh

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