I am trying to connect to Tableau Online server, after entering my user credentials(which are correct and working ,checked in web version) , it gives me the following error:
This user account is not active. For help contact your Tableau Online administrator.
It sounds like this error is happening when attempting to log in to Tableau Online via Tableau Desktop - is this correct? As a troubleshooting step, can you try unlicensing the user account and relicensing it by modifying the Site Role? For more information, see: Set Users’ Site Roles