1 Reply Latest reply on Mar 1, 2017 11:28 AM by Matt Coles

    [ERROR] - trusted_ticket_test - HTTPError generating trusted ticket: Not Found  Request details:

    alice.valentin

      How do you pinpoint what is causing the issue when receiving the:   "[ERROR] - trusted_ticket_test - HTTPError generating trusted ticket: Not Found  Request details:" with Vizalerts. 

       

       

      In the vizalerts.py is does the following:  

           test_ticket = tabhttp.get_trusted_ticket(configs["server"], sitename, configs["server.user"], configs["server.ssl"], logger, configs["server.certcheck"], None, clientip)
              logger.debug(u'Generated test trusted ticket. Value is: {}'.format(test_ticket))
          except Exception as e:
              errormessage = e.message
              logger.error(errormessage)
              quit_script(errormessage)

       

      Is the Postdata: information indicate the problem?

       

      I've done several iterations with the updating the vizalerts.yaml file and nothing is working.

      I've reviewed the setting used in the config file for the Tableau server and still I get the trusted_ticket_test issue.

       

      I've looked at the common errors but nothing seems to work.

       

      Thank you for your insight on how to diagnose the portion that is creating the issue?