How long does it take for you to get a timeout? Right away? A minute? 15 minutes?
Does it ever work? You say "any time" but in order to build it for the first time you had to pull the data, correct?
Does it ask you for credentials when you refresh?
Oops, I thought I subscribed to get notifications if someone responded. I'll fix that now. Thank you Dmitry - really appreciate the support.
- It doesn't give a timeout message, but keeps switching off between "Sending data to server" and "Getting data from server" while remaining at 0 bytes transferred.
- The Odata extract worked the first time I connected, but other than that I run into the issue every time. The dataset doesn't require authentication but I've tried entering my Socrata credentials to see if anything changes. The same thing happens switching between Getting data and Sending data until I get exasperated and cancel, upon which I get this error message.
If I click Edit data source I'm brought through the same process again, until I eventually click Continue.
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And few more questions to get a complete picture:
- Are you able to create a new connection from scratch and pull the data?
- Is it specific to 10 Beta or 9.x behaves the same?
p.s and since it does not require credentials - would you mind sharing URL? (here or via private message)
Aha! I'm not able to create a new connection in the 10 beta (same timeout issue) but refreshing the data does work on 9.3. I can contact email@example.com or maybe I should wait until the 10 release at this point.
Here is the dataset: MyLA311 Service Request Data 2016 | Los Angeles - Open Data Portal or odata endpoint:
And this is the in-progress dashboard - Tableau Public . Any feedback would be great as well! The captions "by department" and "by type" show up twice because of something having to do with the beta. It doesn't look like that in my workbook and I was told it wouldn't be an issue once 10 is released. Thanks so much for your help.
Taking a quick look now.
First observation - in Tableau 10 we did indeed lose progress dialog information and now it flips between "sending" and "getting". 9.3 correctly displays "Rows retrieved: X of Y". That's, however, just a visual thing - 10.0 still fetching rows (at the moment looks like dataset has 824839 rows). My math skills tell me that it would take ~30 minutes to pull all the data.
Have you tried waiting for that long? (I'm doing it now in 9.3 and then will try in 10.0)
I was able to create connection from scratch in Tableau 10 and pull the data - took 28 minutes.
Refresh also worked so I really must ask - when you say "timeout" do you actually get an error message that says "timeout"?
That's really helpful. I don't get an actual timeout message and also don't typically wait 30 minutes, so I suppose the solution is to be more patient. Thanks very much for looking into it, Dmitry.
No problem. Come with more questions!
Fear not, internal issue report is filed and our top men are on it
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Just a quick update - team evaluated this issue and concluded that it will be addressed in newer version of OData connector that they are currently working on. Unfortunately, no ETA can be provided at this point.
Good to know, thank you!
Still seeing this behavior today in 10.4!
Thanks for these insights!
My main data is coming from Odata and it works fine now in Tableau Desktop 2018.
But when trying to schedule refreshes of the Odata with Tableau Bridge, I still run into errors that are most likely Time-outs ( the errors are not specified). It seems that in Desktop I can apply a filter in the Odata url, but Bridge does not support this filter and therefore gets the timeout. Would you perhaps have any thoughts on that?