8 Replies Latest reply on Nov 19, 2015 2:59 PM by Jeff Strauss

Search and Browser is down in Tableau server

Sreenivas Kona Sep 23, 2015 6:50 AM

Hi,

I am getting the Search and Browser is not available Error after clean restart of the Tableau server.

and some times in the Web URL it shows the below error

We are having distributed environment..and for fail-over support we added the Two worker machines to primary machine.

Please anyone help me to find the Root-cause...

Thanks,

Sreenivas

1. Re: Search and Browser is down in Tableau server

Jeff Strauss Sep 23, 2015 8:40 AM (in response to Sreenivas Kona)

what release are you on? and are you able to attach tabadmin.log?
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2. Re: Search and Browser is down in Tableau server

Archana N Oct 26, 2015 3:12 AM (in response to Jeff Strauss)

Hi,

We are also having same issue. We are on 9.0.4. Search and Rebuild index - is down. Its not coming up even after several attempts to Restart the tableau service.

Regards,
Archana
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3. Re: Search and Browser is down in Tableau server

RBC RBC Nov 16, 2015 7:59 AM (in response to Sreenivas Kona)

Folks,

Has this issue been resolved? We have experienced this issue twice in a month's span. Once on v9.0.3 and once on v9.0.7

regards,
gajee
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4. Re: Search and Browser is down in Tableau server

Toby Erkson Nov 18, 2015 7:07 AM (in response to Sreenivas Kona)

Huh...I just saw this last night on our PROD Server update to 9.1.2
Nope, haven't looked at the logs yet.

The Server seems to take much longer to get running as I watch the CPU activity in the Task Manager is super busy! In addition, this whole "uninstall and re-install" of the entire application is a PITA; why can't updates be modular so updating takes less time?
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5. Re: Search and Browser is down in Tableau server

Jeff Strauss Nov 18, 2015 7:14 AM (in response to Toby Erkson)

+1m on your last paragraph!!!!!!!!!!!!!!!!!!!!
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6. Re: Search and Browser is down in Tableau server

Jeff Strauss Nov 19, 2015 1:01 PM (in response to Sreenivas Kona)

otay, I have now run into this issue with 9.0.8, have you reached any resolution?

2015-11-19 14:53:09.830 -0600_DEBUG_10.110.100.39:ORD-TBLDEV101_:_pid=17708_0x20de05e5__user=__request=__ Sending 'ping' to Solr...
2015-11-19 14:53:09.830 -0600_DEBUG_10.110.100.39:ORD-TBLDEV101_:_pid=17708_0x20de05e5__user=__request=__ Response from Solr = false
2015-11-19 14:53:09.846 -0600_ERROR_10.110.100.39:ORD-TBLDEV101_:_pid=17708_0x20de05e5__user=__request=__ Search and Browse is not available
2015-11-19 14:53:09.846 -0600_WARN_10.110.100.39:ORD-TBLDEV101_:_pid=17708_0x20de05e5__user=__request=__ Service start timed out or failed to start:Service::SolrNotAvailable:Search and Browse is not available
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7. Re: Search and Browser is down in Tableau server

Jeff Strauss Nov 19, 2015 2:43 PM (in response to Jeff Strauss)

ok alterego Jeff. I think I ran into this very same issue back in April. See the attached for resolution

Problem with 9.0
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8. Re: Search and Browser is down in Tableau server

Jeff Strauss Nov 19, 2015 2:59 PM (in response to Jeff Strauss)

yep, this worked, guys, you should definitely try this. It tastes good!!!!!!!!!
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