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I'm going to first recommend that you work with Tableau Support. They will get into the necessary details for your particular situation and may be able to recommend or come up with a solution.
I'm going to point you to a thread that may or may not help you. If you happen to know/understand server stuff or have an IT person who does then this may help: Tableau behind a IIS Reverse Proxy. Please don't ask me anything more than what's posted as I am NOT a networking/server administrator and don't understand what's really happening
In the mean time you can use the Offline option for Maps
Excellent Toby! I will try Tableau support before I go through the gnarled mess that is IT! Definitely not knowledgeable enough to try to work out the networking on my own, but I appreciate the link.