Hi Please use the calculated field and add formula as [opened date]<>[closed date]
drag the calc field into the filter and select true.
Drag the calc field into row measure shelf, then select measure as count. now we can get carry forwarded count.
This will show only the tickets which are not raised and closed in the same date.
My requirement is ;
If a ticket is not closed ,it should show as a carried call until it is closed (to be added to the next moth carried calls).