8 Replies Latest reply on May 27, 2014 6:04 AM by Andy Riome

    Seeing Error Message "This Browser is incapable of supporting the Tableau JavaScript API" in Internet Explorer 8

    Andy Riome



      I am new to Tableau and to teach myself in order to get up to speed, I have been following the online tutorials plus trying the code.


      With a work colleague, who created a report and published it to Tableau Public, I created a small JavaScript file and web page, which contained the following code to run the report in the page:

      window.onload = function(){
          var vizDiv = document.getElementById('viz');
          var vizURL = "http://public.tableausoftware.com/views/DashboardDraft1_1/7DayKPI1Ids";
          var options = {width: '1200px',
                        height: '800px',
                        hideToolbar: true,
                         hideTabs: true
          viz = new tableauSoftware.Viz(vizDiv, vizURL, options);



      The script is not working in IE 8,and when I view the problem using Developer Tools in the browser, it says "This browser is incapable of supporting the Tableau JavaScript API". I note in the documentation that it says to disable IE Compatibility Mode, but this script is not being run from IIS, but simply from my desktop (the compatibility icon is not visible in the browser) - I am not sure if this makes a difference.


      Can someone please advise me what the issue exactly is?


      Many thanks