Hi,
When we tried to export to data (csv file) we get a screendump after the 2nd time we run the report. Unfortunately, I can't see any error number with the screen dump. Please see attached document for more details.
To replicate
1- generate the report with all the filters with the automatic updates being switched off
2- the report is divided into to parts displayed on one screen
3- click the on the refresh button
4- click on the second part which is the bottom part of the report
5- click on the export to data
- * on the first 2 run of this report this data export works but on the 3rd run this is when we get the screen dump.
Please advice what is causing this? I thought it was a timing issue, so I have tried to click the refresh button around 10 mins but I'm still getting the same issue.
Thank you in advance.
Hi Jacklyn,
I was unable to find any information regarding what may be causing this issue in version 5.1. This version is no longer supported. Therefore, I recommend upgrading if at all possible!
-Tracy
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