There is probably an easy fix, but i can't figure it this out. The percentage calculated by Tableau is wrong 696/3275 is not 52.06%.
My self -service count is calculated as
IF IFNULL([Column20], "") = [Column20]
And self service % is ([Self-Service Count]/[CallCount]). So i don't know what's happening. Thanks
Got it. All i had to do was place "sum" in from of my measures and that fixed it."SUM ([Self-Service Count]) / SUM([CallCount])).
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