6 Replies Latest reply on Jan 6, 2015 10:25 AM by frank.bracco

Tableau Server 8.0 and Internet Explorer (IE) compatibility

Adi Sutanto May 22, 2013 7:47 PM

If I use IE to open any views served by Tableau Server (TS) 8, it will encounter error: Session does not have sheet with sheetid.

I tried with IE 10 with and without Compatibility View, TS 8.0.0 and 8.0.1. This issue does not occur to TS 7.0.

I can replicate this problem by opening Tableau public gallery as well, e.g. the viz http://public.tableausoftware.com/views/medianincome/Dashboard1?:embed=yes&:toolbar=yes&:tabs=no mentioned in http://community.tableau.com/thread/113287

Activating the Compatibility View (just like the suggestion in http://community.tableau.com/thread/126385) sometimes will or will not solve this issue. But even if it solves the session issue, the report will have layout problem in compatibility view (sorry I don't have a screenshot to show).

In addition, in some cases, I also encountered another issue: infinite refresh with IE and TS 8 just like the one described in http://community.tableau.com/thread/115550

Due to all of these issues, Tableau Server 8.0 is not yet compatible with Internet Explorer (in my opinion). As a web developer, I understand that it is difficult to support old browsers like IE 6, 7, and 8. But Microsoft has been trying to improve web compatibility with IE 9 and 10.

May we wish Tableau to improve modern IE support?

1. Re: Tableau Server 8.0 and Internet Explorer (IE) compatibility

Budy Sugianto May 24, 2013 7:09 PM (in response to Adi Sutanto)

Ditto when I tried IE10 to access views in TS8 (either 8.0.0 or 8.0.1). When using IE7 everything is run smoothly.

I also tried IE10 to access views in TS7, everything also run smoothly (though the same workbook in TS7 or TS8). I've also tried the suggestion on http://community.tableau.com/thread/126385 but did not work on TS8.

So far the findings: TS8 did not compatible with with IE10. Alas.
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2. Re: Tableau Server 8.0 and Internet Explorer (IE) compatibility

Russell Christopher May 26, 2013 4:03 PM (in response to Budy Sugianto)

Gents, this is working great for me (IE10, no compatability mode) - IE10 was part of our testing - so I think you're bumping into something else. Did you try clearing cache / cookies, and then closing/re-opening the browser?
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3. Re: Tableau Server 8.0 and Internet Explorer (IE) compatibility

Adi Sutanto May 26, 2013 6:32 PM (in response to Russell Christopher)

Cleared IE cache and cookies, reopened IE, but still encounter the issue with IE10 is on Windows 7. However, I have another laptop with IE10 on Windows 8 and I could open the Tableau public gallery normally. Clearing browser cache does not always work. Below is the screenshot of my IE10 on Win7.
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4. Re: Tableau Server 8.0 and Internet Explorer (IE) compatibility

Budy Sugianto May 26, 2013 6:54 PM (in response to Russell Christopher)
Hi Russel,

After clear cached and cookies, I've tried open a viz from Tableau Public on IE10, it open normally.
But when I've tried open vis in Solution demo from tableausoftware.com, it failed with the same error. On the demodepot.tableausoftware.com I can see the version is 8.0.0.
I've also tried on my local TS (v8.0.1) and it still error on IE10. I don't know what TS version is in Tableau Public.

From Solution site.PNG 29.6 KB
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5. Re: Tableau Server 8.0 and Internet Explorer (IE) compatibility

Budy Sugianto Jun 25, 2013 11:35 AM (in response to Budy Sugianto)

Already install TS v8.0.2 but still can not open view with the same error message in IE10.
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6. Re: Tableau Server 8.0 and Internet Explorer (IE) compatibility

frank.bracco Jan 6, 2015 10:25 AM (in response to Budy Sugianto)

Old thread I know, but I can confirm Tableau Public - similar infrastructure for Server - gives similar errors in IE10 Compatibility mode.

Council District Service Funds Dashboard | City of Houston - Civic Innovation
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