I need to know if there is a way to setup the business hours inside a report to produce an accurate duration between events... I would need 3 things:
1) business hours Monday to Friday
2) 9am to 5pm
3) excluding holidays and weekends
The general idea is that the durations would reflect working business hours vs a 24 hour 7 days a week clock.
Please let me know,
You may want to look at these threads for starters:
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