6 Replies Latest reply on Apr 20, 2020 10:39 AM by Kord Kindred

    Subscribe button missing

    Kord Kindred

      There are two things I want to accomplish with this post.

           1. Identify a semi-low priority problem to be fixed.

           2. Ask a question I have been curious about for awhile.

       

      My users have only noticed this issue happening in workbooks based on google sheet data sources.

       

      I was able to bring back the Subscribe button by using the "Embedded password" option as pictured below. Normally I use the "Embed my email" option as I am the sole creator at my organization. Switching back and forth between publishing made the subscribe button disappear and reappear with consistency. In addition this just popped up, so my assumption is that the last Tableau Online update did something to change how this functions as it used to work with me embedding my email.

       

      I am using Tableau Online(Always current version) as well as Tableau Desktop(Also current version).

       

      What is the difference between these two options, especially if I am only catering to viewer licenses?

        • 1. Re: Subscribe button missing
          David Browne

          Hello Kord,

           

          I am open to be corrected on this but I believe if you choose "embedded userx@gmail.com" and publish it, another user who accesses the view will need to have the saved credentials for that userx@gmail.com account associated with their user (which is probably unlikely they will have this if its another user) as per Manage Credentials - Tableau 

           

          However if you choose "Embedded Password" it does not require the account saved credentials and will just display the view/allow user to subscribe.

           

          So if you are catering to Viewers I would choose "Embedded Password"

           

          Hope this helps

           

          David

          • 2. Re: Subscribe button missing
            Kord Kindred

            Hello David,

             

            Thank you for your prompt response. That is an interesting thought. Though, my users are able to see and connect to the content just fine. The only change is that the subscribe button appears with the embedded password option and disappears with the embedded email option. Subscriptions used to work just fine and I have been using the embedded email option since I started which I guess I forgot to mention was 2 years ago.

             

            Kord

            • 3. Re: Subscribe button missing
              David Browne

              Hello Kord,

               

              Does the issue reproduce on demand for you? For example if you created a brand new workbook using "embed blah@gmail.com" and publish to Tableau Online do you see no subscribe button every time?

               

              I think the best option would be to create a support case so we can look at your workbooks specifically

               

              Support Case | Tableau Software

               

              David

              • 4. Re: Subscribe button missing
                Kord Kindred

                Hey David,

                 

                As I stated, somewhat poorly, in the original post, I could make it go away and come back with consistency in the problem workbook. For the purpose of fully answering your question "brand new workbook" I created a dummy workbook and could also consistently make the subscribe button appear and disappear by switching back and forth from embed password and embed email respectively. So yes, it is on demand.

                 

                I had figured this was such an easily repeatable/testable issue I wouldn't have needed to, but I will take your suggestion and submit a support case.

                 

                Thank you,

                 

                Kord

                • 5. Re: Subscribe button missing
                  Rachelle Barron

                  We are also experiencing this same issue. It's problematic when you are trying to automate processes. Is there any progress here? Has anyone put in a ticket?

                  Thank you,

                  Rachelle

                  • 6. Re: Subscribe button missing
                    Kord Kindred

                    Rachelle,

                     

                    I have submitted this and this is the response I received, so it is in the works.

                     

                    Best of luck,

                    Kord

                     

                    "I wanted to follow up with you to let you know that the issue regarding the subscription button not showing up in dashboards using Google Sheets is now in our official development cycle.

                     

                    Though I cannot give a firm date on when the fix will be released due to the many moving parts that go into a software release, Tableau maintains a frequent maintenance release cycle. To watch for this particular issue to be addressed, check our release notes for Issue ID 1071852.

                     

                    Below I have added a link to our release notes page:"

                     

                    Tableau Release notes

                    http://www.tableau.com/support/releases