4 Replies Latest reply on Jan 3, 2020 12:11 AM by Ciara Brennan

    Tableau Customization not working after upgrading from 10.5 to 2019.3

    Sagar Sidhpura

      Hello All,

       

      We recently upgraded our two different environment, one to 2019.2.4 and other on 2019.3. Prior to upgrade, one environment was on 10.5 and other was on 2018 . In both  the environment before upgrade, we had customized the vizportal.js file and things were working fine as expected in all different browsers (IE, Chrome, Safari). Post upgrade to 2019.3 , we applied our vizportal.js and vizportal.br files to the respective location and see the customization what we had in vizport.js only renders in IE however when we open the site in Chrome or in Safari, it loads the default Tableau layout which comes with 2019.3

       

      I opened a case with Tableau support to understand why the customization loads only in IE and not in other browser however they were not much of help to identify the issue and asked me to post my issue in community. Any help on this issue would be much appreciated.