Understanding TDE Issues Support

Version 1
Created by Pauline Le Corvec Employee on Jul 27, 2017 4:07 AM. Last modified by Pauline Le Corvec Employee on Sep 14, 2017 6:23 AM.
    Question

    When you are encountering an error after creating, connecting to or publishing a .tde file; who should you contact for troubleshooting questions?

     

    Both examples below use Alteryx and Treasure Data as .tde generator examples.

    Answer

    Creating the .tde file

    If, for example, you are attempting to create a .tde file that has been generated by Treasure Data and you receive an error message, or incorrect/incomplete data, please work with Treasure Data Technical Support.

     

    Connecting to/publishing the .tde file

    If, for example, you are attempting to connect to or publish a .tde file that has been generated by Alteryx, please contact the Tableau Technical Support team via Support Case | Tableau Software 

    In your query, please include

    • Ensure to include any error, or issue you are encountering.
    • Add KB articles you have searched and tried.
    Additional LinksGenerating .tde Using Treasure Data