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14 Posts authored by: Amber Loranger Employee

Your feedback on Knowledge Base articles is delivered anonymously to Tableau Support's content managers. here are the articles we updated in February based on your feedback:

Unable to Configure SSL Encryption with PFX File

Error "Unable to materialize temporary table" Joining Data Sources

Deactivating a Tableau Server Product Key

Error "Error (1) when backing up the extract and workbook databases" Uninstalling Tableau Server

Unable to Use Parameters as URL Parameters to Filter a View

Error "No License Found for 'Tableau Server'" After Offline Activation

Error "The call to the function LsaLogonUser failed" When Viewing Workbooks with Kerberos Delegation

Error "Data Extract Required" Saving Workbook to Tableau Public

Error "Cannot get access time of non-existent path" When Accessing a View

Unable to Open Workbook Downloaded with Tabcmd Get

Displaying Images in Tooltips

Opening a Workbook on Sharepoint in Tableau Reader

Month Over Month Difference As a Percentage

"Database error: 0x80004005: Microsoft Office cannot open or write to the file" Error

Adding Filters to Dashboards

Edit Default Table Calculation Header

Filtering Across Multiple Data Sources Using a Parameter

Unable to Print Selected Sheets to PDF in Tableau Desktop or Tableau Reader

Managing Tableau Product Keys

Hiding the Keep Only and Exclude Buttons from Tooltips

Create Crosstab Excel Output from Tableau with Dimensions on each row

Editing the Alias of a Color Legend

Unable to Export All Data to PDF on Dashboards with Scroll Bars

Adding Borders Around Sheets on Dashboards

Resetting Map to a Default Position

Error "The size (9999999) given to the column "Column" exceeds the maximum allowed for any data type (8000)"

Error "ORA-00918: column ambiguously defined" Using Custom SQL

Calculating a Running Count Distinct

Displaying Subtotals for Only Some Dimensions

Unable to Use Special Characters in URL Parameters

Median Function Unavailable

Plotting Geographic Data Using Custom Longitude and Latitude Values

Multiple Dashboard Actions In a Column

 

Keep the feedback coming, we love making the knowledge base better for you!

Your feedback on Knowledge Base articles is delivered anonymously to Tableau Support's content managers. Here are the articles we updated in January based on your feedback:

 

Creating a Pie Chart Using Multiple Measures

Error "Windows Installer Service could not be accessed" During Installation or Upgrade

Creating Date Calculations for Specific Date Ranges

Unable to Use Special Characters in URL Parameters

Columns Out of Order in Exported Crosstab with Table Calculations in View

Creating a Date Range Filter That Automatically Updates

Custom Shapes Assigned to Ad-Hoc Calculation Revert to Default after Closing and Opening Workbook

Custom Colors Are Not Saved When Ad-Hoc Calculated Field is on Color

Unable to Deactivate a Product Key

Browser Scroll Position Does Not Reset to Top of Page after Using Action Filter

Errors "Connectionless Failure" and "Cannot evaluate user filter; no current user or group" Refreshing Published Extract

Editing Workbook with Embedded Credentials Prompts for Password

Create Bins Option Unavailable

Error "Error from Hive: error code: '40000' error message: "Error while processing statement: FAILED" Refreshing Extract

Median Function Unavailable

Editing a Published Data Source

Using One License for Two Tableau Desktop Installations

Displaying a Value, Subtotal, and Grand Total in the Same View

Error "DataSourceException: Database error 0x80040E4D: Authorization Failed" Refreshing SAP BW Extract

Calculated Field Returning Incorrect Results

Replacing Null Literals

Copying a Dashboard from One Workbook to Another

Creating a String List to Display in a Tooltip

Removing "Abc" Placeholder Text

Error "Bad int64 value" Using FLOAT() on a String field in Google BigQuery

Error "Internal Error - An unexpected error occurred and the operation could not be completed" Connecting to Data Source

 

Keep the feedback coming, we love making the knowledge base better for you!

Happy New Year!

Have you ever wondered what happens if you fill out the little survey at the bottom of articles in Tableau's Knowledge Base?

Your feedback on Knowledge Base articles is delivered anonymously to Tableau Support's content managers. here are the articles we updated in December based on your feedback:

Asterisks Display in Tooltips

Displaying Color Legends

Receiving Sync Client Errors While Refreshing Extract After Upgrading Tableau Desktop

Comparing Two Date Ranges from the Same Data Set on One Graph

Changing the Default Tableau Version Used to Open Files

Export Data and Crosstab Options Are Unavailable

Error "Tableau failed to create an extract" When Connecting to Google Analytics

Filtering the Secondary Data Source Independent of the Primary

Creating a Button to Select All Filters in a Dashboard

Stored Procedures are Unavailable when Connecting to Oracle Data Source

"Verifying Tableau" Message Persists and Install Does Not Complete

Aggregating at a Different Level than the Linking Field when Blending

Error "Function flxActCommonRepairLocalTrustedStorage returned error (50044, 71013, 19810)" Restoring from Time Machine on a Mac

Quick Filters Change to Multiple Values (List) After Replacing Data Source

Displaying Row Labels for Each Row in a Crosstab View

Download Data and Crosstab Options Unavailable

Unable to Apply Separate Aggregations to Row and Column Grand Totals

Month Over Month Difference As a Percentage

Error 'Worker initialization failed" Installing Tableau Server Without Worker

Editing the Alias of a Color Legend

Configuring Parallel Queries in Tableau Desktop

Error "Sign In Failed"  On Login Screen in Browser After Upgrading Tableau Server

 

Keep the feedback coming - we love making the knowledge base better for you!

Have you ever noticed this little survey on the bottom of the articles in Tableau's Knowledge Base?

Your feedback on Quick Fix articles is delivered anonymously to Tableau Support's content managers. Here are the articles we've updated in the past month based on your feedback:

Warning "The primary and secondary connections are from tables in the same data source" Blending Data

Default Cities Recognized by Tableau

Overriding Automatic Field Renaming

Creating a Top N Stacked Bar Chart View

Unable to Export All Data to PDF on Dashboards with Scroll Bars

Error "[Microsoft][SQL Server Native Client 11.0]Invalid precision value" Using Stored Procedure

Creating a Map based on Zip Codes

Connecting Multiple Workbooks to a Single Extract

Opening Workbook in Presentation Mode

Embedded Websites and Views Do Not Display

Web Page Object Linked to Web-Based URL is Blank after Publishing

Plotting Two Sets of Latitude and Longitude on a Map

Activating a Free Trial

Displaying Row Labels for Each Row in a Crosstab View

Connecting Through Custom SQL Causes Slow Performance

Converting Seconds to HH:MM:SS or DD:HH:MM:SS

Displaying Color Legends

Displaying Subtotals for Only Some Dimensions

Exporting in Excel File Format

Hiding Some Grand Total Values

Tableau Reader and Tableau Desktop Compatibility

Percent of Total Adds up to More than 100%

Displaying Zero Decimal Places for Mark Labels

Creating a Dual Axis Bar Chart with Multiple Measures

Creating a Stacked Bar Chart Using Multiple Measures

 

Thanks to Angela Frey, Patrick Byrne and Sarah Hermann from Tableau Tech Support who helped us update these articles.

 

Keep the feedback coming, we love making the knowledge base better for you!

Have you ever noticed this little survey on the bottom of the articles in Tableau's Knowledge Base?

 

Your feedback on Quick Fix articles is delivered anonymously to Tableau Support's content managers. Here are the articles we've updated in the past month based on your feedback:

Plotting Geographic Data Using Custom Longitude and Latitude Values : We were informed that the attachment was missing from translations of the article! This mistake has been corrected.

Getting Distinct Count When COUNTD Is Not Available :  Updated steps so they are easier to follow.

Creating a Dual Axis Bar Chart with Multiple Measures :  Changed screenshot out for an attached .twbx  file for more context

Adding Borders Around Sheets on Dashboards : New screenshots and simplified instructions.

Forecast Option Not Available (Grayed Out) : Clarified and updated to reflect current versions.

Creating Dynamic Titles Based on Filters : Updated to reflect current terminology around filters

Resetting the Administrator Password or Account : Updated for clarity with help of Sarah Hermann

Sorting Filter Values :  Updated links and language to reflect current versions

Alert "<Data source> is out of date" and "Unknown failure" Refreshing Extract : added a note to explain what a UNC path is

Error "Internal Error - An unexpected error occurred and the operation could not be completed." Filtering Selected Sheets : Updated to reflect that this issue has been corrected.

Cannot Create Firewall Rules to Access Mapping Servers : Updated with instructions for Tableau Desktop on Mac.

Year-Over-Year Calculation Does Not Compare Corresponding Quarters When Year is Incomplete : Updated to reflect current versions

Dynamically Hiding a Sheet from the Dashboard : Simplified instructions.

Moving Overlapping Labels : Re-arranged for clarity

Setting Default Date to Most Recent Date on a Filter : Updated to reflect that calculated field created is a measure, not a dimension.

Creating a Stacked Bar Chart That Adds up to 100% : Updated resolution for clarity and fixed some formatting issues

Upgrading Tableau Reader : updated for clarity

Cannot Load Packaged Workbook in Tableau Reader : Fixed a typo (because "take an extract of the workbook" doesn't make sense)

Showing Legends on Dashboards : Updated for clarity.

Calculated Fields Disappear When Data Source Is Replaced : Simplified resolution.

 

Keep the feedback coming, we love making the knowledge base better for you!

We're always looking for ways to make solving problems faster and easier. Recently, we've adopted a new system for sharing large files with Tableau's Technical Support.

Of course, if you have access to Tableau’s customer portal, that’s still the easiest way to send files for a support case. But if:

  • - you don’t have portal access
  • - the files you need to send are too large for the portal (over 2 GB)
  • - you just created a support case and don’t yet have access to it in the portal, but you suspect we’ll be requesting server logs or a .twbx and want to get a jump on things

…then you’ll be delighted with the speed, power and simplicity of the new system we are using.

Our new system uses Egnyte – a cloud file collaboration service similar to Dropbox, Box.net, and Google Drive.

Egnyte allows for uploading files up to 10 GB in size from a fast and simple web interface.

For larger files – up to 100 GB! – all Tableau Technical Support engineers now have the ability to directly provide FTP access for you.

We’ve been piloting this system since late last year, and last month, we retired the old Express Delivery system. Next time you need to send in large files to Tableau Technical Support, try out the new Alternative Method for Sending Large Files, and let us know what you think!

 

Have you ever noticed this little survey on the bottom of the articles in Tableau's Knowledge Base?

Have you ever wondered what happens if you click that button and tell us what you think?

Over the past couple of months, we've been reading the feedback on Quick Fix articles, and the below articles were recently updated based on feedback we received:

Conditionally Formatting Cell Background Color : Updated for current versions, edited for clarity and fixed some typos.

Adding Borders Around Sheets on Dashboards : Put in a new screenshot and updated language for clarity.

Dynamically Hiding a Sheet from the Dashboard : Updated steps 5 and 6 for clarity.

Calculating a Compounded Annual Growth Rate : Added an example workbook.

DATEPART Returns Week Value of 53 Instead of 1 : Fixed a typo. It's true, Rick-clicking isn't a thing.

Set Server Views to Open Links in the Same Window : Updated for clarity with the help of Chase T. in Tech Support.

Creating a Stacked Bar Chart Using Multiple Measures : Fixed some formatting.

Adding Filters to Dashboards : Updated to apply to current versions (since Quick Filters are just Filters now). 

Viewing Underlying Sql Queries : Updated with information for Mac as well as Windows.

Removing Null Values from Filters :  Edited for clarity, updated for current versions, and made it clear that you're really removing the nulls rather than hiding them.

Sorting Segments Within Stacked Bars by Value : Instructions updated for current versions.

Filters Disappear After Publishing : Updated to say "Filters" instead of "Quick Filters" and clarified some language.

Warning "Missing Fields" Creating Filter Action : Simplified

 

Please keep the feedback coming, we love making our knowledge base better for you!

Since Tableau Support services are now available in seven languages besides English (Chinese, French, German, Japanese, Korean, Portugese and Spanish) we have been working hard to make articles in our Knowledge Base available in these languages so you can find the answers you need.

We’ve had a few longer Knowledge Base articles translated for a while, but starting this August, we are translating a few Quick Fix articles every week.  So far, we’ve translated just over 100. You can see them here:

https://public.tableau.com/static/images/tr/translatedquickfix/Dashboard1/1.png

 

There are a lot of articles in our knowledge base, how did we decide where to start?

Maybe you’ve seen this little survey at the bottom of our articles:

Screen Shot 2015-12-05 at 1.04.30 PM.png

(which, by the way, is also getting an update soon!)

We’re translating the articles with the most “Yes” votes first. (Yes, when you click that button, someone is paying attention )

I'm personally pretty excited about making more of our content available in lots of languages. We're just getting started!

 

Do you have a favorite article that is (or isn't) on the above list? Other topics you would like to hear about here? Please let us know!

You might already know that the Tableau Community is a great resource. What you might not know is that we here at Tableau get a lot out of the Community, too! I’d like to introduce you to five members of our Strategic Support team who are passionate about participating in the Tableau Community.  Without further ado, I’ll let them speak for themselves:

 

Zach

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     My name is Zach Yuzer, and I am a Senior Strategic Escalations Engineer here at Tableau. Over the past year and a half, I have been involved with the Tableau Community as a way to learn more about how our customers are using Tableau products in extraordinary and out-of-the-box ways. I am passionate about networking and infrastructure, so I spend most of my time in the Server Admin pages seeing what tips and tricks I can learn or share. Being able to engage with users outside of a traditional Support environment allows me to peer into the everyday work life of my fellow Tableau users. When I visit the Community, I am always inspired by fellow community members who are already on top of most of the questions. Special shout out to Toby Erkson and Jeffrey Strauss who have provided valuable feedback and suggestions on a multitude of posts - especially on the Server Admin Community. Thanks guys!

Outside of work, I enjoy getting outdoors in and around the Pacific Northwest with my wife Holly and our two Dachshunds. I also enjoy collecting glass art and baseball caps to the point of obsession.

Connect with me on LinkedIn: https://www.linkedin.com/in/zachary-yuzer-1907a411

 

Paul

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     I’ve been working with Tableau since December 2013. I began as a Technical Support Engineer working mainly with Tableau Server, and in July 2015 I transitioned to a role as a Technical Support Manager for Elite Support. Helping with Community posts provides me with insight into how customers use Tableau in real world situations. Every customer has their own workflow and way of doing things and it’s interesting for me to assist in tailoring Tableau to suit their needs. Outside of work, I play Gaelic Football competitively. I’ve gone on unsupported cycling trips every year since 2009, my longest trip being Boston to San Francisco. I also enjoy learning Spanish and hope to contribute in Spanish language areas of the Community Forum in the future.

 

Cor

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     My name is Cor Bader and I am a Senior Support Engineer.  I joined Tableau on November 11th 2013.   I have always dug the message board medium and enjoy the chance to help others with Tableau in a casual setting. It is a great feeling finding a resolution for a customer!

     I once attended a ‘live-in’ Kung-fu school where we practiced Kung-fu eight hours a day every day for three months.  I still try and practice my Chen Tai-Chi, HSing-I and Splashing Hands when I have time.   I am a total investing and economic junky, so when I get the chance to use Tableau for my own purposes I will be connecting to market and economic data.

Linkedin: https://www.linkedin.com/in/cor-bader-7a545631

 

John

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I joined Tableau in December, 2013 as a Technical Account Manager. I help with community posts in my “free” time because I figure it’s better to give than to receive, and I love the sincere appreciation I receive from other users when I am able to help somebody out. Something you might not guess about me is that I was trained in interviewing and interrogation. Outside of work, I like to bike and travel, and use Tableau to track and analyze my spending.

 

Dan S.

 

I joined the Technical Support team in May of 2013 and am currently a Senior Technical Lead for Strategic Support.  The most exciting part about working with customers in the Community Forums is being able to share the excitement of creating new types of analyses and answers questions in a fun and laid back environment. 

 

Outside of work, I have merged my growing interest in data collection with my joy of gaming.  Recording my gaming stats and dumping them into Tableau I then enjoy taking time to build vizzes.  Am I actually getting better over time?  Staying the same?  Or am I doing the unspeakable and becoming worse?

 

When I'm not vizzing my way through gaming data, I moonlight as a musician. Classical piano and various types of hand drumming (frame drums and darbuka) mean I'm quite frequently tapping out rhythms on any surface available to me.

 

Dan B.

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My name is Dan Becker and I’ve been with Tableau since November 2013. As Program Manager for Supportability in Technical Support, my mission is to make it easier, faster, and more freakishly friendly to help Tableau’s customers – and to make it so you don’t even need to get help as often. Of course, a big part of my job is using Tableau to see and understand our support data.

 

I also work with our team of Support-Dev liaisons. These folks are senior members of Support who work directly with each feature team in Development, providing a direct line of communication and feedback between Support and Tableau developers, sharing knowledge that helps us provide better support and influencing product development.

 

Before joining Tableau, I was an IT Architect at biotech pharmaceutical companies, working with scientists on the leading edge of R&D as well as highly-regulated clinical, financial, and manufacturing systems. I then earned a Master’s degree in computer science and software engineering from the University of Washington and moved to the software industry. I’ve been participating in what the youngsters call “social media” for more years than I care to count – but as a hint, I used to get online at 300 baud. You can find me on Twitter as @datavizdan; I occasionally blog at http://massivelyuseful.com/.